Privacy Policy | Tbilisi Walls

Purpose of the Document

This document outlines the principles we follow when processing your personal data. It also informs you about how the law protects you and provides detailed information on the types of personal data the company collects when establishing a business relationship with you and how this data is used, including for direct marketing purposes.

Our goal is also to explain how data is processed in accordance with Georgian legislation.

How the Law Protects You

Your rights are protected by Georgian law.

You have the right to receive information about the processing of your personal data within the timeframe and manner prescribed by law.

Personal data is processed only if:

You have provided explicit consent for the processing of your data for one or more specific purposes.
Processing is necessary to fulfill contractual obligations or for pre-contractual arrangements at your request.
Data processing is required by law.
Processing is necessary to fulfill legal or regulatory obligations imposed on us.
Your data is publicly available under the law or you have made it publicly available yourself.
Processing is necessary to protect significant public interest.
Processing is necessary to review your request (provide service) or is based on other legal grounds provided by law.

We process a minor’s personal data in accordance with Georgian law, considering the best interests of the minor.

Your Rights

You have the right to request information on how we collect and process your personal data. Upon request, we are obligated to provide full and exhaustive information regarding your personal data.

You may request access to your data, as well as copies of it.

In accordance with the law, you also have the right to request:

Blocking, modification, correction, update, addition, transfer, termination of processing, deletion, or destruction of your data if it is incomplete, inaccurate, outdated, or unlawfully processed.

The company is obligated to provide you with information upon your request. We have the right to use your personal data only when there is a contractual or legal basis for doing so.

The company's data processing is not intended to infringe on your interests.

Types of Information Collected and Its Use

Personally Identifiable Information

This is information that allows for the identification of a specific user. When engaging with our services, you may be asked to provide certain information, including but not limited to:

Name
Service Order Details
Communication and Message Submissions
Comments, Opinions, and Feedback
Requests for Service Information

Additionally, you may be required to provide credit card details, expiration date, authentication code, or other payment-related information. This data is not stored on our website. Some information is mandatory, while other details are optional. If you do not provide mandatory information, you may be unable to participate in the requested activity.

Non-Personally Identifiable Information

This is data that does not identify a specific user. It may include:

Uniform Resource Locator (URL) of the website visited before accessing ours.
URL of the website visited after leaving ours.
Browser type and IP address.

We and authorized third-party service providers and advertisers automatically collect this data when you use our website through mechanisms like Cookies, Web Beacons, and Pixel Tags.

Our website collects data on cookies, user navigation, and behavior for analytics.

How We Use Your Personal Information

Your data is used to:

Communicate with you.
Enhance website usability.
Meet customer requests and develop business opportunities.
Improve and execute marketing activities.
Analyze customer interactions with products and services.
Gather feedback and recommendations on our offerings.
Deliver and manage financial transactions.
Detect and prevent financial crimes.
Manage risks for the company and customers.
Comply with relevant laws and regulations.
Resolve complaints and provide customer support.
Ensure corporate governance and financial reporting.
Fulfill contractual rights and obligations.

Data Security and Processing

We implement security mechanisms to prevent unauthorized access to personal data. Your data is protected throughout its use in compliance with Georgian legislation and may be used for direct marketing purposes.

Our Privacy Commitment

We guarantee:

Security and protection of your personal data.
Lawful use of your data.
Full transparency regarding the processing of your personal information.

You have the right to know:

What data is processed about you.
The purpose of data processing.
The legal basis for data processing.
How your data was collected.
To whom your data was disclosed.
The basis and purpose of data disclosure.

Sources of Personal Information

We obtain personal information from the following sources:

When you request our products or services.
Telephone or email communication.
Website, mobile apps, and web chat interactions.
Physical or electronic correspondence.

Legal Basis for Processing

Your consent.
Contractual obligations.
Our legitimate interests.
Legal obligations.

Cookies and Data Retention

We use Cookies to:

Optimize website design and functionality.
Prevent fraudulent activities.
Analyze marketing campaign effectiveness.

If you wish to restrict or block cookies, you can adjust your browser settings. However, some services may not function correctly without cookies.

Your personal data is retained for up to 10 years after service termination for:

Responding to inquiries and complaints.
Legal and regulatory compliance.
Verifying fair treatment of customers.

Sharing of Personal Data

We may share your personal data only in the following cases:

If required by law.
If a business sale or transfer occurs.
To prevent fraud and enhance security.

Your personal information is stored on secured servers, and access is restricted to authorized personnel only.

Third-Party Websites

This policy applies only to our website. External websites linked from ours have their own privacy policies, and we encourage you to review them separately.

Policy Updates and Contact Information

This policy is periodically updated by the company.

If legal obligations require, you will be personally notified of changes.

For questions regarding privacy policies and data processing, contact us via:

Email: info@tbilisiwalls.com
Phone: + 995 595 25 52 99